499bit Privacy Policy

1 Registration & Account Data

When you create an account on 499bit, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Mobile phone number (used for account verification and support)
• Email address
• Residential address (city, district, Bangladesh)
• Username and encrypted password
• Preferred language and currency (BDT)

2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required before processing withdrawals or activating certain account features — we may collect:

• National ID card (NID) number and scanned copy
• Passport or driving licence copy (where applicable)
• Proof of address (utility bill, bank statement)
• Selfie or live photo for identity confirmation
• bKash, Nagad, Rocket, or bank account details to verify payment ownership

KYC documents are processed securely and are used exclusively for identity verification, fraud prevention, and compliance with financial regulations. We do not use your NID or passport data for marketing purposes.

3 Transaction & Financial Data

When you make deposits or withdraw funds using bKash, Nagad, Rocket, Upay, or a bank transfer, we record:

• Transaction amounts and timestamps
• Payment method type and masked account identifier
• Transaction reference numbers
• Deposit and withdrawal history
• Bonus and promotional credit history

4 Usage & Technical Data

When you access and use the Platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, games played, and betting activity logs
• Clickstream data and feature interactions
• Error logs and crash reports

This data is used to maintain Platform security, improve our services, detect fraud, and fulfil our responsible gaming obligations.

5 Communications Data

When you contact our support team at [email protected], participate in surveys, or respond to promotional communications, we retain records of those interactions, including message content, timestamps, and the resolution of any support tickets raised.

6 Service Delivery

The primary purpose of collecting your personal data is to provide you with a fully functional, secure, and personalised gaming experience on 499bit. This includes processing your registration, verifying your identity and age, crediting deposits, processing withdrawal requests, and ensuring your account balance is accurately maintained.

7 Security & Fraud Prevention

We use your registration, transaction, and technical data to monitor for suspicious activity, detect and prevent fraud, identify unauthorised account access, enforce our one-account-per-player policy, and comply with anti-money laundering (AML) obligations. Accounts flagged for suspicious activity may be temporarily suspended pending investigation.

8 Responsible Gaming

499bit takes responsible gaming seriously. We use your gameplay data — including session duration, betting frequency, loss patterns, and self-exclusion history — to identify potential signs of problem gambling. Where our systems detect at-risk behaviour, we may proactively reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. Visit our Responsible Gaming page to learn more.

9 Promotions & Marketing

With your consent, we may use your email address and mobile number to send you information about bonuses, tournaments, seasonal promotions (such as Eid, Pohela Boishakh, and BPL cricket season offers), and new game releases. You may withdraw your consent to marketing communications at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

10 Platform Improvement

Aggregated and anonymised usage data helps us understand how players interact with the Platform, which games are most popular, where technical issues arise, and how our mobile experience can be improved for Bangladeshi players across Dhaka, Chittagong, Sylhet, Khulna, and other cities.

11 Legal & Regulatory Compliance

We are required to retain certain records for legal and compliance purposes. This includes transaction histories, KYC documentation, and account activity logs. Retention periods vary by data type and are determined by applicable legal obligations.

12 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and our banking partners. These providers receive only the minimum data required to execute your transaction and are contractually bound to process your data securely and solely for payment purposes.

13 Identity Verification Partners

We engage trusted third-party KYC and identity verification services to validate the identity documents submitted by players. Your KYC data is transmitted to these partners via encrypted channels and is used exclusively for identity verification. These partners do not retain your data beyond the verification process.

14 Game Providers

Some games on the 499bit Platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player session token) necessary to run the game and record the outcome. They do not receive your full name, NID, or financial details.

15 Legal & Regulatory Authorities

We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law or where we have reasonable grounds to believe disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

16 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 499bit, player data may be transferred to the acquiring entity. We will notify registered players of any such transfer in advance via email and will ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

17 Technical Safeguards

499bit employs industry-standard security measures to protect your personal data, including 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, AES-256 encryption for sensitive data stored at rest, multi-factor authentication options for player accounts, and regular penetration testing and security audits by independent specialists.

18 Access Controls

Access to player personal data within the 499bit organisation is strictly limited on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. All internal access to sensitive data is logged and audited.

19 Data Breach Response

In the event of a personal data breach that poses a risk to affected players, 499bit will notify affected players promptly via their registered email address, describe the nature of the breach and the data involved, outline the steps we have taken to contain and remediate the breach, and advise players on protective measures they should take.

20 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 499bit uses cookies and similar tracking technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, maintain your session state during gameplay, and collect anonymised analytics about Platform usage.

21 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. Without these, you cannot log in or play games.
• Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your active game session.
• Preference cookies: Remember your settings such as language preference and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data about how players use the Platform, which pages are visited most, and where errors occur. This data helps us improve the 499bit experience.

22 Managing Cookies

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the Platform, but may affect your experience (for example, you may need to re-enter your preferences on each visit). Essential and session cookies cannot be disabled without preventing core Platform functionality.

23 Retention Periods

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account plus 5 years after closure.
• KYC and identity documents: Retained for 5 years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for 7 years from the date of the transaction in accordance with financial record-keeping obligations.
• Support communications: Retained for 2 years from the date of the final correspondence.
• Technical and usage logs: Retained for 12 months on a rolling basis.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you.

24 Self-Excluded Players

If you request self-exclusion through our Responsible Gaming programme, we retain a record of your self-exclusion for the full duration of the exclusion period and for 5 years thereafter. This is necessary to prevent accidental re-registration and to protect your welfare. Marketing communications will be suspended immediately upon receipt of a self-exclusion request.